Returns & Exchanges

Returns

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To qualify for a return, the item must be:

• In the same condition in which it was received

• Unworn and unused

• In its original packaging, with any original tags

• Accompanied by a receipt or other proof of purchase

How to Make a Return

1. Request authorization

   Email support@hitec-gear.ca within 30 days of receiving your order. Include your order number and the item you would like to return.

2. Wait for return instructions

   If your return is approved, we will provide instructions for sending it back. Items returned without prior authorization will not be accepted.

3. Package the item

   Securely package the unused item in its original packaging, including its original tags and accessories.

4. Choose a return shipping option

   You may purchase your own shipping label or ask us to create one for you.

    

    

   Option 1: Purchase Your Own Shipping Label

   Use the appropriate address for your chosen carrier:

   UPS or Purolator

   Hitec Intervention
   3316 Township Road 320
   Didsbury, AB T0M 0W0

   Canada Post

   Hitec Intervention
   Box 12 Site 7 RR1
   Didsbury, AB T0M 0W0

   We recommend using a tracked shipping service and keeping the tracking number until your return has been processed.

   Option 2: Request a Return Label From Us

   We can create a return shipping label for you. We will need the weight and dimensions—height, width and length—of your packaged box.

   The cost of the label will be charged to you or deducted from your refund.

5. Return inspection

   Once received, your item will be inspected. We will email you to confirm whether the return has been approved.

6. Receive your refund

   Approved returns will be refunded to the original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.

   If more than 15 business days have passed since your refund was approved, please contact support@hitec-gear.ca.

Return Shipping Costs

For standard returns:

• Customers are responsible for shipping the item back to us.

• Original shipping charges are non-refundable.

• Return shipping charges are non-refundable.

• If we provide a prepaid return label, its cost will be deducted from the refund.

These charges do not apply when we confirm that an item has a manufacturing defect or that we shipped the wrong item.

Exchanges

Exchanges are handled as a return followed by a new order. We do not cover the cost of shipping the original item back to us or the cost of shipping the replacement item to you.

How to Make an Exchange

1. Contact us

   Email support@hitec-gear.ca within 30 days of receiving your order. Include your order number, the item being returned and the replacement item you require.

2. Receive authorization

   We will confirm whether the item is eligible and provide return instructions. Items returned without prior authorization will not be accepted.

3. Return the original item

   Send the item back using one of the shipping options listed in the Returns section. You are responsible for the return shipping cost.

4. Place the replacement order

   The fastest way to secure the replacement item is to place a separate order once your return has been authorized.

   If you would like us to arrange the exchange, we can prepare the replacement as a new order after the returned item has been received and approved.

5. Pay the exchange costs

   You are responsible for:

   • Shipping the original item back to us

   • Shipping the replacement item to you

   • Any difference in price between the original and replacement items

   • Any applicable taxes or additional charges

6. Receive the replacement

   The replacement item will be shipped once the new order and all applicable charges have been paid.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom, personalized or special-order products

• Sale or clearance items

• Gift cards

Please contact us before ordering if you have questions about whether a specific product can be returned.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. Contact us immediately if an item is damaged, defective or different from what you ordered so we can evaluate the issue and correct it.

If you believe an item has a manufacturing defect, contact us before returning it. Please include your order number, a description of the problem and photographs when possible.

Confirmed manufacturing defects and shipping errors are covered by Hitec Intervention, including reasonable return and replacement shipping costs. Coverage is subject to inspection.

Damage caused by normal wear, misuse, improper installation, modification, neglect or accidental damage is not considered a manufacturing defect. If the item is inspected and determined not to have a manufacturing defect, our standard return and shipping terms will apply.

European Union Cooling-Off Period

Where European Union consumer laws apply, customers receiving merchandise in the European Union may cancel or return an eligible online purchase within 14 days of receiving it, without providing a reason.

Customers are responsible for the direct cost of returning the merchandise unless the item is defective, incorrect or we agree otherwise. The original standard delivery charge will be refunded where required by applicable law, but additional charges for express or upgraded shipping will not be refunded.

Custom-made and clearly personalized products may be excluded from the cooling-off period. Returned merchandise should only be handled as necessary to inspect it. A deduction may be made if unnecessary handling reduces its value.

Nothing in this policy limits any rights provided under applicable consumer law.